The results indicate that 60% of the respondents were satisfied with the service and the products that the company on board offers to the customer. 40% of the respondents who accounted to only 4 out of the 10 respondents were no happy about the services offered.
Based on the above results 6 out of the 10 respondents statad that the employees working at the firm attended to their needs in full but only 4 of them stated otherwise.
In this results 1 respondent skipped the question hence the analysis was done to 9 responses. 5 of the nine response indicated that the staff were able to meet the needs and demands as called upon and only 4 of them stated that their needs and demands were not met by the staff.
75 percent of the responses indicated that they are very ready to refer their friend to the service and product they got from the stores whole 25% of the said they wont refer.
55.56% of the respondents stated that there were not happly about the products they got from the store and only 44.44% of them noted they were satisfied with the service. Therefore, this shows that most of the customers were not satisfied with the products from the store.
90% of the responses given shows that the customers have are more than 6 months old and only 10% of them were less than 6 months old. This means that most of the client who garnmer service and products from the company are long-term clients.
60% of the respondents have stated that during their last experience with the company they were satisfied with the products and serviced they got and only 40% of them stated otherwise.
4 of the 10 responces said that they were ready to use the service once again, 2 of them stated that they wont and another 4 of the responses were not sure.
80% (8/10) respondents said that the prefer that the employee were even trained more but only 20% (2/10) noted that the employees should not attend any more training.
The results indicated that 60% of the respondents denoted that the company was customer friendly while 40% stated otherwise. This means that most of the customers are satisfied with the services and products rendered.
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