Monitors Information Technology in Dell Corporation



Dell is listed among the top fortune 500 companies; it highly distinguishes itself through its policies that implement direct marketing channels. It is also largely famous for its IT solutions and enterprise products like storage and servers, personal computers buildings that are customized per order to match the customer’s needs. There services are good quality and low costs and are considered environmentally conscious and good value for money.


In this understanding of the Dell Company this proposal focuses on improving its IT aspect mainly its remote infrastructure monitoring. The ability to access assets that are placed in sometimes hard to reach and dispersed areas is what is refereed to as remote infrastructure monitoring. This assess can be facilitated by use of software and detecting hardware as an approach to on-premise solutions. The Dell Company would not only able to track performance in a remote area, through the implementation of the remote infrastructure monitoring but they would also be able to perform proactive maintenance on their infrastructure by the Dell corporation offering services like asset management, fault and performance monitoring ,vulnerability scanning, and patch management in their remote infrastructure monitoring they would be able to adequately improve their overall performance, customer relations and the environmental conscious aspect of their business as this article will adequately prove.


Dell would benefit by reviewing their performance and fault monitoring systems which, technically means that through this they would be able to follow up and check on thousand of devices that are widely spread in diverse localities for any system operations and faulty connections through processes carried out on the software monitoring like thresholding, performance tracking and trending. Improving their fault and performance monitoring systems would eradicate the need for private WAN or have agents on the monitoring infrastructures due to the service provision through the internet, this would adequately facilitate the reduction of interconnection costs for the clients(Emerson Network Power, p 7).

Their implementation of an appropriate asset management in their corporation  through creation of a remote monitoring software infrastructure system that can make it possible to easily discover other external devices like storage assets ,servers, printers and still collect relevant data on information of their asset like on systems that need upgrade or repair. This is made possible by the provision of information on the installed software and hardware as compared to their traditional evaluation of manually isolating the ones that need upgrade or repairs that not only wasted time but was a main cause for customer dissatisfaction.

The Dell Corporation through implementing the patch management in their monitoring system would adequately be able to protect itself from attacks and sabotage from malicious coding and viruses that would crush the systems. In more specific terms, it would involve testing acquiring and installing updated codes occasionally as a way of preventing unauthorized access by intruders. It works by automatic scanning and pre-scheduling of patches for deployment, closely controlling and monitoring of reboot and deployment procedures and minimizing WAN use through downloading specific sites patches.


The Dell Company could also do well to protect itself from being vulnerable on its IT asset base by implementing a monitoring procedure that utilizes vulnerability scanning to guard against attacks by malicious people, who may aim to hack the system with an intention to not only make it unreliable but also weak, as though it has been attacked by a virus. A company would effectively be able to protect and secure its network that would be possible loopholes for external attacks through the vulnerability scanning. The software would adequately be able to detect registry entries, determine whether they have been implemented or updated and any identifiable patches.

The reason that makes it essential for the Dell Corporation to implement remote infrastructure monitoring software in their systems can be supported by the fact that since even remote areas would require operations to be ongoing, makes occasional or hourly monitoring hard. No or limited visibility in the Dell IT assets that are located in more remote areas are costly as shown by the monitoring software’s outcome of the services. Like in the case of the Dell Company that has assets that are not directly linked to corporate networks, make it easier for them to incur losses from their remote networks. The Dell Corporation IT department by using the monitoring systems can be able to cope with the management and monitoring of its IT assets and this helps it ensure compliance in its security. In addition to having this remote infrastructure in their monitoring software is that it facilitates a rapid cost reduction effect on hardware and operations.

The above advantages can be explained by the fact that the devices through the software’s protect the systems from external attacks that would cost the clients a lot to repair often. Software as a Service (SaaS) enabled system originating from the Dell RIM; helps reduce the number of staffs that are often necessary for the often needed related investments and proper maintenance of IT assets. The advantages of this Dell RIM implementation to its clients include them in a short time realizing major costs on their maintenance costs. In this manner the only costs the dell RIM are associated with include a subscription fee that is charged on all the hardware and devices that they manage. This gives the client the certainty as they make large investments that require money or time by giving them the solution that not only meets their requirements but satisfies them in the process. Without the inclusion of the monitoring system in the Dell corporation IT department, it become more expensive especially in cases that involve unqualified staffs, assets monitoring, assessing remedies or performance on any errors and performance.

Through the above proposed implementations in the Dell Corporation infrastructure monitoring services, the company would be able to perform adequately deployments that would effectively eliminate the need for software agent installations on the existing devices and hardware. The main advantage of this implementation on the companies IT monitoring systems would be that the offered surveillance systems would be compatible with other non-Dell products and devices which would be an additional revenue addition channel for the company. Through the facilitation of this monitoring system that is centrally cloud-based can also centralize facilitation on the inventory for all centralized monitoring, patching and repairs, in a single report. Robust reporting implies that the organization is able to make an analysis and centralized report through this report the company could be able to capture the tax reports, sales, monitor its top selling services and products which are mainly essential for the companies accounting departments.


In conclusion the system would include capabilities and skills that are otherwise not easy to access through the normal implemented human resource means. In this manner the implementation of the remote infrastructure monitoring in the Dell Corporation would be an appropriate means for them to ensure the continuation of operations regardless of whether the companies are present or not. This is because RIM helps with the provision of consistent and constant management of the clients environment, through the monitoring of transactions for specific fluctuations and specific events in different threshold levels, as well as detecting faults and errors that occur through commissions and omissions (Saravan,Vignesh and Viswanathan, p.66).



Work cited


Viswanathan Balakrishnan, Saravan Kumar and Vignesh Pandian, Unified Monitoring and Proactive Management of Dell Hardware, Indianaplois, (2010) Microsoft System Center Inc



Emerson Network Power, Ten Steps to Increasing Data Center Efficiency and Availability through Infrastructure Monitoring, London, (2010),Liebert Corporation






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