How communication technology has changed


Over the last five decades, the current tools of communication would have seemed unrealistic or science fiction in nature. The rate at which communication technology has changed has also resulted in an increased violation of people’s privacy. The business world has also witnessed tremendous changes due to improved communication technology overtime. The first section of the paper contains the introduction of the topic. The second part discusses the future of communication under various key themes, such as the privacy concerns over future communication technologies. Besides, it contains how the changes in communication technology could influence the business world and how these aspects would look in the future. Such improved communication technology has accelerated the rate of globalization, reducing both time and distance cover during business transactions or any other transactions between people living in two different countries. Extreme changes to the manner people communicate with one another, the world, and organization keeps changing with technology.

Keywords:Information technology, privacy, and communication technology

            The ways communication technology has improved shows how humanity continues to evolve. The communication revolution has altered all old phenomenon. In case what people consider has new today, technology improvement makes it old tomorrow. Such evolutions in the field of communication technology have resulted in increased demand for such technologies (Beland& Murphy, 2016). Consequently, the development of new communication technology imposes increased demands for organizations or gives new opportunities and capabilities for developing or making market activities better as well as products. The research paper seeks to discuss the impact of future technology on business.

The Positive and Negative Impact of Communication Technology

            Communication technology is never a bad issue in modern society, but an individual fails to exercise some levels of restraint over its uses; it would become bad. The future communication technology contains the ability to infiltrate society deeply than it has already done over the last few decades (Chandrasekharan, Gomez, Al-Hourani, Kandeepan, Rasheed,Goratti&Allsopp, 2016). Such infiltration comes with severe destructive impacts; hence the business world and the society, in general, should remain aware and limit their interaction with communication technology to prevent such damages. Communication technology continues to grow and replacing human interactions; hence, the future society might become more fragmented, thus fraught relationships that hinder business transactions. 

            Future communication technologies would make information sharing within a business environment instant. Instant communication enables business people to receive business information required instantly. However, instant communications infiltrate on individual time as the technologies show someone’s online presence always; hence people could contact destroying personal time (Fulk, 2017) anytime. The availability of numerous media platforms such as WhatsApp, Facebook, and Google Hangouts have blurred the boundaries between personal communication and business, further making them business platforms enabling constant communication with clients. Future communications technology would see the continued evolution of emails as it could serve as a means of management of workflow in an organization. The email evolution helps businesses to flag priority business informationand set various tasks for a follow-up program. Communication technology would promote automated voice systems that provide services to people. Such occurrences enable the provision of services to consumers hence increased efficiency and completion of tasks in a business environment.

On the other hand, automated services of communication would result in increased employee layoffs due to machines replacing people in organizations. Communication technology promotes artificial intelligence utilized in marketing. Such forms of intelligence help in predicting future sales are utilizing preferences of consumers (Walsham, 2017). In this case, information about customer preferences in real-time enables marketing departments in business organizations to establish where to spend through trend tracking more closely and adapting sales and promotional efforts.Future communication technologies would allow businesses to access valuable information quickly hence increasing business growth. Increased access to information would allow the business to grow rapidly. Future technologies would enable environmentally friendly operations as employers would access their employees remotely and not use of letters.

Consequently, the technologies would influence customer relationships, as it would allow direct purchases using mobile devices hence limiting the direct relationship between business owners and consumers. The technologies would help in establishing consumer satisfaction rates, thus determining the most suitable responses based on feedback. Such occurrences would ensure increased sales and business growth among business organizations.

Privacy Concerns

Privacy is one of the aspects that human beings valued, especially the protection of their personal life. Future communication technologies would enhance increased harm due to unrestricted access to personal data like profile information and bank account information due to invention and use of more sophisticated technologies that would bypass firewalls to encryptions to access information (Yüksel, Küpçü&Özkasap, 2017). In this case, people like hackers would utilize such data to harm people comfortably in the future. The technologies would also result in information discrimination and injustice as the sophisticated technologies could have the capability to change the meaning of information based on various contexts hence discriminating against some individuals.

Future technologies have made people have security concerns in terms of their privacy as they could increase encroachment on moral human dignity and autonomy. In this case, the technologies would eliminate privacy hence exposing people to outside aspects that influence personal choices and result in making-decisions they would not have made if the technologies never existed (Zheng, Sang, Zhong, Liu, Liu, Mubarok&Xu, 2018). The technologies would increase the levels of surveillance where business organizations and individuals systematically and routinely monitor employees hence making them pretend through their behavior due to the knowledge that they are being watched. Such occurrences influence people’s autonomous status,and it would violate personal respect and human dignity. Consequently, future communication technologies might accelerate identity theft due to the violation of privacy by such innovations. Theft of personal identity information would increase theft in business organizations hence hindering growth and profit generation.


Rapid communication technology development continues to influence people’s lives and the operations of businesses around the world, both positively and negatively. Future technologies on communication would promote increased access to information relevant to business growth and transactions. The advancements would also enable employers to monitor employees hence increase productivity. On the contrary, if communication technologies remain unprotected, they would violate people’s and businesses’ privacy resulting in numerous adverse effects. The technologies would promote privacy violations due to advancements in the ways to bypass firewalls and databases to access people’s and businesses’ valuable information.


Beland, L. P., & Murphy, R. (2016). Ill communication: technology, distraction & student performance. Labour Economics41, 61-76.

Chandrasekharan, S., Gomez, K., Al-Hourani, A., Kandeepan, S., Rasheed, T., Goratti, L., …&Allsopp, S. (2016). Designing and implementing future aerial communication networks. IEEE Communications Magazine54(5), 26-34.

Fulk, J. (2017). The social construction of communication technology.Academy of Management journal.

Walsham, G. (2017). ICT4D research: reflections on history and future agenda. Information Technology for Development23(1), 18-41.

Yüksel, B., Küpçü, A., &Özkasap, Ö. (2017). Research issues for privacy and security of electronic health services. Future Generation Computer Systems68, 1-13.

Zheng, P., Sang, Z., Zhong, R. Y., Liu, Y., Liu, C., Mubarok, K., …&Xu, X. (2018). Smart manufacturing systems for Industry 4.0: Conceptual framework, scenarios, and future perspectives. Frontiers of Mechanical Engineering13(2), 137-150.

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